Cancun Airport Transportation
CANCUN TRANSFERS REVIEWS
This is to express gratitude to the entire van.travel team. We recently got married on the Mayan Riviera, and they arranged for transportation from and to the Cancun Airport, as well as to our hotel and wedding location. Nothing went wrong. They paid close attention to every aspect. We are quite satisfied with the service we received. Customer service is excellent, vans are clean and well-maintained, staff is courteous, and drivers are always on time. This company comes highly recommended from me.
Es war das erste Mal, dass ich den Van-Transportdienst in Anspruch genommen habe, und ich bin sehr zufrieden und dankbar für ihre Unterstützung. Ihr Kundenservice ist hervorragend; Es hat meine Erwartungen weit übertroffen und der Transportservice verlief einwandfrei und pünktlich. Vielen Dank, dass Sie meine Familie und mich transportiert haben. Sehr guter Service.
Top notch service. Punctual, professional and easy. Would book again in a flash. The private service was in an Escalade which was super cool too.
I took my daughter on a trip to Cancun for her 16th Birthday. Along the way, I started pointing out to her what "good service" vs "excellent service" looks like. Both our pick-up and drop-off were great, but there is something about our hotel pick-up driver that stands out the most. We received a text from dispatch center letting us know why Leo may be late and our driver Leo Sosa was so apologetic about being 5 minutes late that I had to point out to my daughter that's why I was rushing her to be at the front on-time. To all the staff at Van Travel, Thank you for making the last part of our journey from Cancun a memorable one! As a return customer thank for for continue to provide us an excellent ride from and to CUN airport.
Set up transfer for family of 6 from airport to hotel zone and back with some of our party arriving on a different flight. Blas greeted us and verified our return time and the arrival time of the rest of the family. Return to airport was seamless and we got there quickly despite construction. Shout out to Blas, Rios, and Armando for their punctuality and making us feel very comfortable on our first trip to Cancun!
Excellent service, flexible, appreciate them working with us. Had an issue where my arrival hotel cancelled on me at the last minute (literally as I was boarding my connecting flight to Cancun) so I booked something at the airport when I landed. They called and texted me when I landed to make sure I could find them and gave directions in case I needed them (I did). Once we found each other the driver was kind enough to drive us to the new hotel instead of the one I booked for. It was right next door but they could have made it a hassle or charged me extra and they didn't so I really appreciated that. I used them for the transfer from the hotel back to the airport and that was fantastic as well. Both drivers were very kind, professional, on time (actually early), and got me where I needed to go safely. Will happily use again!
We stayed at a condo in Playa Del Carmen and used Van.Travel for our return airport transfer. We have used Van.Travel in the past when staying at resorts as well. Just like our other trips Van.Travel provided excellent service for us. Great customer service was provided by Marco as always. Marcelino was our driver who picked us up at the airport and took us to the condo. Jose was our driver on the way back to the airport. Both drivers were great and on time, if not a few minutes early. The provided vans were very clean. We will certainly use Van.Travel again for our next trip in September.
I cannot say enough good things about these guys. We had to change our reservation time not once but three times and they still came through for us. Thank you! Pros: - clear and precise (bilingual) communications through email and text - super clean vehicles with child seats ready and loaded - amazing drivers (shout out to Leo who was incredibly kind and helpful and went the extra mile in helping us get through the security gate of the condo we were staying at) Cons: Nothing. Honestly, these guys actually give you faith in humankind again!
I would like to take a moment to say what a wonderful and dependable service you provided to me! The driver that picked us up at the Cancun airport was wonderful as was the driver who picked us up at the Casamaya!! Truly amazing, funny and wonderful men!!! Please give them both a well deserved raise!!!! Thanks again, my next trip to Mexico, I will message you!!
Received the best service during our recent trip to Quintana Roo. Between our airport transfer, we also booked many resort to resort transfers and all were on time, very friendly, and easy to locate. Will use their services again in the future for myself and my clients.
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